Website Career Centre
Are you looking for meaningful employment to showcase your passion for helping people and creative abilities? Do you love learning and appreciate variety in your work ? This available position involves supporting job seekers, local employers and collaborating with a terrific team! We are the Career Centre – a WorkBC Centre that is proud to serve many job seekers and employers. We offer good wages, excellent benefits and plenty of focused fun while contributing to economic development and social prosperity for Parksville, Qualicum and the surrounding region. Check out the job description below and learn how to apply!
As a member of the Client Services Team, the Customized Employment Consultant (CEC) provides customized employment services for a diverse range of individuals with unique needs, including members of inclusion groups, to assist them in gaining work experience and/or sustainable employment. The CEC develops respectful, collaborative relationships with clients and conducts needs assessments to understand the clients’ barriers to employment. Services can involve needs assessments, comprehensive Discovery Assessments, creation of Employment Profiles, creation and analysis of unpaid work experiences, job carving, job coaching and monitoring.
The CEC manages client files utilizing the Integrated Case Management (ICM) system. Appropriate documentation is used to note essential information related to needs assessments, action plan development, the discovery process, employment profiles, administration of financial supports, community referrals, client monitoring and support, and job sustainment services.
The CEC reports to the Manager of Client Services and Programs, collaborates with the employer services team and various other staff members, builds strong relationships with employers and community organizations.
Please note, this position may require the ability to adjust your schedule as needed for evening or weekend job coaching.Experience & skills:
• Provide excellent client service while following the policies and
• Assist clients to develop employability and job search skills
• Work effectively with a variety of client groups including specialized
• Assess participants for program/session suitability as required
• Ability to use data management systems and/or apply technology skills to
• Ability to strategize, present ideas, and negotiate with
• Ability to shift schedules and approaches as needed
• Ability to handle a varying case load with diverse demands
• Ability to have difficult conversations with clients and employers
• Ability to hold a valid BC Class 5 driver’s license and drive a vehicle
• Effective listening skills as well as oral and written communication
skills to complete the following: interviewing, documentation, report
writing, resume writing
• Vocational counselling skills to provide direction for individualized
goal-setting and planning
• Organizational skills to handle multiple demands, clients files and
• Facilitation skills to effectively deliver workshops to small or larger
• Advanced skills in the use of technology
• Relationship-building skills
• Research and negotiation skills
• Time-management skills
• Comprehensive understanding of employment services
• Understanding of barriers to employment, employment counselling techniques
and the job loss cycle
• Knowledge of assessing need of clients with disabilities
• Up-to-date knowledge of the local labour market across a variety of
sectors and how to acquire and utilize labour market information
• Knowledge of local community services, programs and partners
• Familiar with local wage and working conditions as well as BC Labour Laws
and Employment Standards
• Knowledge of relevant income supports (e.g. Persons with Disability Income
(PWD), Persons with Multiple Barriers (PPMB), Employment Insurance, BC
• Knowledge of the integrated case management system (ICM)
• Knowledge of office software programs (MSOffice)
• Competitive wage; group benefit plan; RRSP contributions; health and wellness fund; professional development opportunities; 4 weeks paid vacation; team day activities; supportive and engaging work environment.Additional Info:
• Analyze initial client intake data and case conference with employment
consultants as needed
• Complete Disability Related Employment Needs Assessments (DRENAs) as needed
• Develop and enhance Action Plans (in ICM) for each client that outline steps to achieving employment
• Make appropriate referrals, including specialized assessments, assistive technology and ergonomic supports to assist in the success of the client’s action plan
• Complete Discovery Assessments according to contract policy and procedures and needs of client, gathering information about an individual’s interests, skills, preferred environments and activities as well as noting natural supports.
• Create Employment Profiles summarizing research gathered throughout the discovery process, identifying employment themes, documenting strategies and ideal working conditions
Customized Employment Part 1:
• Work with the client to establish potential employment or self-employment opportunities
• Work with the client to develop effective job search approaches and employer networking strategies
• Directly market eligible clients to employers
Meet with potential employers or entrepreneurial leads to provide information about available supports and services
• Work with employers to identify and create new jobs, carve existing jobs by negotiating to re-arrange work tasks; create and/or rewrite job descriptions as needed.
• Arrange interviews between the employer and the client that meets the needs of each party
•· Ensure processes are in place that enable clients to actively participate in the selection of their own job and work conditions
• Document in ICM all progress updates, including job leads, job search activities, negotiations, and contact with employers and client
Customized Employment Part 2:
• Finalize the terms of Employment, including any job carving, and ensure the job duties of the position will meet the needs of both the client and employer; or finalize the development of a Self-Employment opportunity;
• Refine and finalize the job description, duties and tasks to the level required to meet the unique needs of the client and employer;
• Ensure the employer meets WorkSafeBC requirements for insurance coverage;
• Negotiate on behalf of the client and in collaboration with employers or, in the case of customized Self-Employment opportunities, negotiate with other parties as required to finalize the development of the Self-Employment opportunity, Document all progress in ICM including final negotiations, contact with employers, job duties, hours and rate of pay, equipment and tools required for safety.
• Document rationale for providing entrepreneurial training (if applicable)
• Determine and arrange for services and supports necessary for client to maintain employment, ensuring that Natural Supports are in place, both outside the workplace to support on-going job retention (including family, friends and others) and on the job workplace supports (including supervisors and co-workers).
• Assist participant with all aspects of training on the job; before and/or after the job, and strategize on challenges that may arise
• Check-in with clients, monitoring and following-up as needed
• Case Management/Employer Service Team Member:
• Attend and contribute to weekly case management meetings, sharing client scenarios and strategizing with team members
• Supporting other team members and work initiatives through various project participation and committee work
• Initiate and maintain ongoing personal contacts with a variety of business and industry representatives and job placement/training agencies to promote programs for participant placement
• Make cold calls to potential employers; explaining the benefits and employment support services provided by programs to employers, including addressing employer’s special needs;
• Document interactions with employers using HubSpot
• Research job fairs and programs, Internet, newspapers, agencies, and other resources for job leads
• Collect data from employers related to job postings including job requirements and skills
Administer employer surveys
• Collaborate on and provide information for employer newsletters
• Gather information from clients and employers as appropriate for creating client success stories.
Please apply via email with cover letter and resume to firstname.lastname@example.org
Address cover letter to:
#327-198 East Island Hwy
PO Box 1362
Parksville, BC V9P 2H3
Competition will remain open until a suitable candidate is found. Only those short-listed will be contacted.
Thank you for your interest in employment with our organization.