Oceanside Village Resort is located at 1080 Resort Drive in Parksville.
Tell us about your business/organization and what makes you stand out as an employer?
Oceanside Village Resort Ltd. is owned by the Hill family of Parksville, with over 45 years experience operating resorts. The Hills opened their first resort, Kasba Lake Lodge in 1975 and then developed and operated what is currently known as Beach Acres across from us. We are a 15 acre resort with 140 cottages of varying sizes sleeping from 1 – 8 persons and each cottage is privately owned. All of our cottages have been designed by a professional interior decorating company out of Nanaimo which offers up a warm and inviting feeling with furniture packages to go with the interior color schemes. All of our accommodations come fully equipped with the comforts of home including 6 appliances and up to three televisions per cottage. We are a very pet friendly resort offering up cottages for both short term and long term stays.
Oceanside Village Resort is like a home away from home for many, as we have a huge following of repeat guests and snowbirds here from one to five months each year. On-site guests can enjoy our indoor pool, hot tub and exercise room, along with amenities such as our Taste Café & Bistro, Tranquil Moments Day Spa and Aglow Salon. We value our staff as much as our guests and everyone is treated with the same integrity and respect. In doing so, all staff strive to make Oceanside Village Resort the first choice of guests and commit themselves to meeting and exceeding expectations through constant dedication to every aspect of service we provide.
How many employees do you have?
In off season we have approximately 14 employees and during the busier times of the year we have upwards of 24 – 26 employees.
What do you look for in a new employee?
Enthusiasm for the job is key as well as a good work ethic. We look for individuals who want to excel in the hospitality industry and be part of a team with a focus on honesty, integrity and respect for both their colleagues and guests. Our staff members need to be able to work independently with little supervision and often under pressure given the tight time constraints involved with the day to day running of our resort. Outgoing personalities and an eagerness to assist are essential. Every guest arriving needs to be greeted by staff with a cheerful outlook to create a wow factor.
What advice would you give someone who wants to work for your organization?
To be professional, warm and friendly and take the time to chat with a guest and get to know them. This type of service often results in repeat guests as it creates a family type atmosphere. We want to exceed the guests expectations with each visit and this means being ambitious and dedicated to customer service. We also encourage fun fun fun! If a guest walks in and sees that we are having fun in our office smiling and laughing and everyone welcomes them openly, that is a wonderful first impression!
Do you anticipate hiring in the next 6 months? If so for what types of positions?
Currently we have a good compliment of summer staff but we could be looking to add a couple more cleaners and possibly one more part time person to Guest Services.
What is the best way for someone to apply if they are interested in working for your organization?
By either coming in to see us in person and dropping off a resume or by email to the Resort Manager Kathy Fraser at Kathy@kasba.com